wonplayPrivacy Policy

This page describes what we collect when you use wonplay and how we keep that data protected. We at wonplay take your privacy seriously. We collect only what we need for account verification, payment processing, and legal compliance. We do not sell your data to marketing firms. We encrypt your information and hold it on secure servers. This policy explains what happens to your data from the moment you sign up.

When you create a wonplay account, you provide personal information — your name, email, phone, date of birth, and identity document details. We also collect technical data like your IP address and device type when you log in and play. All of this data is used to verify your account, process your deposits and withdrawals via DANA, e-wallet, mobile banking, or bank transfer, and comply with anti-money-laundering (AML) law. We do not use your data for any other purpose.

We at wonplay may share your data with payment processors, identity-verification vendors, and law-enforcement agencies if required by law. We may also retain your data longer than your account exists if AML regulations require it. This policy sets out exactly what we collect, how we use it, and your rights regarding your information.

What we at wonplay collect

We collect personal data when you create an account on wonplay. During signup, we ask for your full name, email address, phone number, and date of birth. We verify your identity using your national ID, passport, or other government-issued document. We also collect your residential address. This information is required by law to prevent fraud and money laundering.

When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your banking details and transaction history. We do not store your full card or bank account number — payment processors handle that encryption. We only store enough information to link your deposit to your wonplay account.

We also collect data about your account activity — how often you log in, which sports or games you prefer, when you request withdrawals, and whether you have ever reported a problem to our Help CenterAll of this information lives on our secure servers.

How we at wonplay use your data

We use your personal information to verify your identity and create your wonplay account. Our system matches your name, date of birth, and identity document against international fraud databases. If you live in Jakarta, Surabaya, Bandung, or Medan, this verification still applies — we verify all users the same way.

We use your banking details to process deposits and withdrawals. When you request a withdrawal, we verify that you own the account you are withdrawing to. We also use your data to comply with anti-money-laundering (AML) laws. If we detect unusual activity — very large deposits followed by immediate withdrawals, for example — we may flag your account for review and contact you to confirm the activity is legitimate.

We use your betting and gaming data to detect fraud and match fixing. If we notice suspicious patterns — like someone betting against themselves across multiple accounts — we investigate. We also use this data for reporting to gaming regulators. We do not use your data to target you with marketing emails or sell it to third parties. We do not track your location (except your IP address for security) or profile you for advertising.

Who we at wonplay share your data with

We share your data with identity-verification vendors. These third-party companies check your identity documents and confirm you are who you say you are. They do not store your data — they verify it and return a result to us.

We may share your data with law-enforcement agencies, gaming regulators, and tax authorities if required by law. We will also share your data if you request account closure or file a complaint — your data becomes part of the dispute record.

We do not sell your data to marketing companies. We do not share your data with other gaming platforms. We do not share your betting history or account balance with anyone except our payment processors and legal partners as described above.

KYC (Know Your Customer)

Identity verification required by law. We at wonplay verify your name, date of birth, and identity document to prevent fraud.

AML (Anti-Money Laundering)

Legal requirement to monitor accounts for suspicious activity and report it to authorities. We track large deposits and unusual withdrawal patterns.

Data encryption

Technical protection where data is scrambled so only authorised systems can read it. All wonplay data is encrypted in transit and at rest.

Data retention

How long we keep your information. We at wonplay hold data for your account lifetime plus additional years as required by AML law.

Your rights and our wonplay commitments

You have the right to access your data. If you want to know what information we at wonplay hold about you, contact our Help Center and request a data export. We will provide your personal data in a readable format within 30 days.

You have the right to correct your data. If your name, email, or phone number changes, update it in your wonplay account settings. If you cannot update it yourself, ask our Help Center team to make the change.

You have the right to request deletion of your data — with limits. If you close your wonplay account and request data deletion, we will delete your personal data after the legal retention period expires. However, we may retain your data longer if AML law requires it or if you have an open dispute or withdrawal in progress.

Our servers may be located outside your jurisdiction. If you are based in Indonesia, your wonplay data may be processed on servers in other countries. All data is encrypted regardless of server location. International data transfer is necessary to operate a global gaming platform.

Cookies and tracking

We at wonplay use cookies to keep you logged in and to remember your preferences (like language or timezone). We do not use cookies to track you across websites or build advertising profiles. Third-party analytics tools may track your usage on wonplay to help us improve site performance — these tools are subject to their own privacy policies. You can disable cookies in your browser settings, though this may affect wonplay functionality.

Changes to this policy

We at wonplay may update this privacy policy occasionally. If we make material changes, we will notify you via email and display a notice on wonplay before the change takes effect. Your continued use of wonplay after notification means you accept the updated policy. If you do not agree with changes, you can close your account and request data deletion.

This privacy policy applies to all wonplay services — sportsbook betting on Liga 1 and Piala AFF matches, live-dealer games like blackjack and Dragon Tiger, slot games, and esports markets like Mobile Legends. All data collected across these services is protected by the same standards and commitments.

Contact us about your data

If you have questions about your privacy or this policy, contact our Help Center during business hours. Our team responds within five business days. For urgent privacy concerns, mark your inquiry as urgent. If you believe we have mishandled your data or violated this policy, you can also file a complaint with your local data-protection authority.

We at wonplay take privacy seriously because trust is essential to a fair gaming platform. Your data is protected, your information is not sold, and your rights are respected. If you ever feel uncertain about your privacy on wonplay, ask us — we are here to help.