wonplayTerms of Use

We at wonplay set out the terms under which you access our platform, fund your account, place bets on football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports competitions. These terms describe your rights and obligations when you use wonplay, how we handle deposits via QRIS, e-wallet, mobile banking, and other payment methods, and how disputes are resolved. By creating an account on wonplay, you agree to these terms and our policies.

Our platform operates in jurisdictions where local law permits online gaming and sportsbook services. Access to wonplay depends on your location and applicable regulations. We require you to verify your identity and confirm your eligibility before you deposit or place bets. These steps protect both you and wonplay from fraud and ensure compliance with local laws.

This page explains what we ask of you when you join wonplay, what you can expect from us, and what happens if either party fails to meet these obligations. Read these terms carefully before you fund your account. If you have questions about any term, contact our Help Center anytime.

Account opening and verification on wonplay

When you create a wonplay account, we ask for your email, phone number, full name, date of birth, and residential address. We use this information to verify your identity and confirm that you meet the eligibility requirements of your jurisdiction. We do not open accounts for users who are below the legal age set by their local law, and we do not accept accounts from jurisdictions where our services are prohibited.

During registration, you set a password and agree to keep it confidential. You are responsible for all activity under your account. If you believe someone has accessed your account without permission, notify us immediately via our Help Center so we can secure it. We will help you recover your account and investigate unauthorised activity.

We may ask for additional documents to verify your identity — a copy of your national ID, passport, or driver's licence. This is standard anti-fraud practice and helps us prevent money laundering. Verification typically takes one business day. Until your account is verified, you cannot deposit or place bets. This is a requirement we enforce on all wonplay users.

Account requirements

Provide accurate personal information during registration
Verify your identity with valid documents before depositing
Keep your password confidential and secure
Report any unauthorised access to wonplay immediately
Confirm that you are eligible to use wonplay in your jurisdiction

Deposits and withdrawals

wonplay accepts deposits via eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, or e-wallet. When you deposit, the funds are added to your wonplay balance. This balance is yours to use on any wonplay product — football betting, live dealer, slots, or esports markets like Mobile Legends.

Deposits are not refundable once they clear. If you deposit funds by mistake, contact our Help Center within two hours and we may be able to reverse the transaction. After two hours, the funds are treated as part of your account balance and subject to our terms.

To withdraw, you request a cash-out through your account, choose your payment method, and enter a verification code we send to your email or phone. We process withdrawals during business hours. mobile banking and e-wallet methods typically settle within a few hours. Bank transfers depend on your bank's settlement window and may take one to three business days. We do not charge withdrawal fees; your bank or payment provider may apply their own charges.

We reserve the right to request verification documents before processing a large withdrawal. This is standard anti-money-laundering practice. If your documents do not match your account information, we may hold the withdrawal pending clarification.

Betting and account activity

When you place a bet on wonplay — whether on Liga 1, a live-dealer game, a slot spin, or an esports match — your stake is deducted from your balance immediately. If you win, your payout is added to your balance. If you lose, the stake is forfeited. Bets cannot be cancelled once they are confirmed.

We track all account activity for fraud prevention and regulatory compliance. If we detect suspicious patterns (e.g., rapid deposits and withdrawals, unusual betting behaviour), we may temporarily restrict your account pending investigation. We will notify you of any restriction and explain our reasoning.

You agree not to use wonplay for money laundering, terrorist financing, or any illegal activity. We report suspicious activity to relevant authorities as required by law. If we suspect your account is being used for illicit purposes, we will close it and forfeit any balance, subject to local law.

Balance: Your account funds on wonplay, used for deposits, bets, and withdrawals across all wonplay products.
Stake: The amount you wager on a single bet. Your stake is deducted from your balance when you confirm the bet.
Payout: The money wonplay sends you if your bet wins, calculated based on the odds and your stake.
Verification: The process where we confirm your identity using documents and other information before you can deposit or withdraw.

Our wonplay policies and dispute resolution

We at wonplay aim to handle all disputes fairly and transparently. If you believe we have made an error on your account (a missing payout, an incorrectly settled bet), contact our Help Center with details. Our team reviews your claim within five business days and responds with our findings. If we agree there was an error, we correct it and credit your account.

If you are not satisfied with our response, you may escalate your dispute to the gaming regulator or ombudsman in your jurisdiction (if one exists). We cooperate with legitimate regulatory inquiries and will provide evidence to support our position. Any dispute must be brought within six months of the date the issue occurred; claims older than six months are not eligible for review.

We reserve the right to modify these terms at any time. Changes take effect immediately when posted on this page. Your continued use of wonplay after we post changes means you accept the new terms. If you do not accept a change, you must close your account. We will not refund your balance for disagreement with updated terms, but you can withdraw your funds anytime before closing.

wonplay may close your account without notice if you violate these terms, engage in fraud, use the platform from a prohibited jurisdiction, or breach any wonplay policy. When we close an account, any remaining balance is held subject to local law and may be forfeited, refunded, or paid to relevant authorities as required.

What we commit to

Fast and secure processing of deposits and withdrawals
Fair settlement of all bets according to official results
Prompt investigation and response to account disputes
Protection of your personal data according to our privacy policy

What you must not do

Use false information or someone else's identity to open an account
Access wonplay from a jurisdiction where our services are prohibited
Use wonplay for money laundering or any illegal activity
Share your account password or allow others to use your account

Liability and limitation of claims

wonplay provides our platform "as is" and does not guarantee that it will be error-free or always available. We are not liable for losses resulting from technical glitches, server downtime, or internet connectivity issues. If wonplay experiences downtime, we will restore service as quickly as possible, but we do not compensate users for losses during outages.

We are also not liable for losses you incur from betting decisions you make. You are responsible for managing your own account, setting your stakes, and understanding the risks of betting. No statement we make should be read as a guarantee of profit or a prediction of future results.

In jurisdictions where we are permitted to operate, these terms are binding and enforceable. If any part of these terms is found invalid by a court, the remaining terms continue in effect. These terms do not limit your statutory rights in your jurisdiction; if local law grants you stronger protections, those protections apply.

By using wonplay, you acknowledge that you have read, understood, and agree to these terms. You also agree that your use of wonplay is subject to our Privacy policy and any rules specific to individual products (e.g., rules for specific games or sports markets). If you do not agree to these terms, do not create a wonplay account. Services are available only where local law permits.

Legal and jurisdiction information

Service availability

wonplay offers our platform, sportsbook, live-dealer games, slots, and esports markets only in jurisdictions where online gaming and wagering services are legally permitted. We do not knowingly provide access to, or operate in, jurisdictions where such services are prohibited by law. Before you create a wonplay account, you must verify that our services are available and lawful in your location. We do not provide legal advice on whether wonplay is permitted in your area.

The laws governing online gaming and sports betting vary significantly across regions. Some jurisdictions permit football betting but restrict esports or live-dealer games. Others prohibit all forms of online wagering. We at wonplay maintain compliance with regional restrictions by requiring users to confirm their location during registration and by monitoring account access patterns. If we detect access from a prohibited jurisdiction, we may restrict or terminate that account without notice.

Any funds in a restricted account are held subject to local law. We may be required to forfeit the balance, return it to your payment source, or remit it to a government authority as required by statute. We accept no liability for losses arising from account restriction due to jurisdiction-related violations. Access to wonplay services is available only where applicable law permits.

Account eligibility

To open a wonplay account, you must meet the eligibility requirements set by the law of your jurisdiction. In most places, this means reaching the legal age of majority or the minimum age set for gaming activities in your location. wonplay does not enforce a universal age requirement globally; instead, we defer to the law applicable to your region. When you register, you declare your date of birth and confirm that you meet your jurisdiction's legal requirements for gaming and wagering.

If our verification processes indicate that you do not meet the legal eligibility criteria, or if you provide false information about your age or status, we may refuse your account creation or close your account if the falsity is discovered later. You represent and warrant that you are legally eligible to use wonplay in your jurisdiction and that all information you provide during registration is accurate and truthful. You also represent that you are not a politically exposed person (PEP), are not subject to international sanctions, and have not been convicted of crimes involving fraud or gambling violations.

wonplay reserves the right to request additional information or documents to verify your eligibility at any time. If you refuse verification or if your information raises compliance concerns, we may suspend or close your account pending investigation. Any funds held in a suspended account are treated according to local law and may be forfeited or returned at our discretion.

Local-law responsibility

You are solely responsible for ensuring that your use of wonplay complies with the laws and regulations of your own jurisdiction. wonplay does not provide legal advice, and we do not represent or guarantee that any jurisdiction permits your access to our platform. It is your obligation to verify that gaming, sportsbook services, esports betting, and live-dealer games are lawful in your location before you create an account, fund it, or place any bet.

If your jurisdiction prohibits online gaming, sports betting, esports wagering, or access to wonplay specifically, you must not use our platform. Continued use in a prohibited jurisdiction may expose you to civil fines, criminal penalties, or other legal consequences that wonplay cannot prevent and for which we accept no responsibility. If you face legal action related to your use of wonplay in a prohibited jurisdiction, we will not provide legal defense, indemnification, or financial assistance.

The absence of a wonplay license or regulatory approval in your jurisdiction typically indicates that our services are prohibited there. Before you proceed, check with your local gaming regulator, attorney, or relevant authority. If you are uncertain about the legality of wonplay in your location, do not create an account or deposit funds.

Data and privacy scope

wonplay collects personal data for account creation, identity verification (KYC — know your customer), and anti-money-laundering (AML) compliance. Data collected includes your full name, date of birth, email address, phone number, residential address, identity document details (national ID, passport, or driver's licence), and banking or payment method information. We also collect technical data such as IP address, device type, browser information, and account activity logs for fraud detection and service improvement.

All personal data is held in encrypted form on secure servers. For a complete explanation of how wonplay collects, uses, shares, and retains your data, please refer to our Privacy policyYour data may be shared with payment processors, identity-verification vendors, anti-money-laundering compliance services, law-enforcement authorities, and gaming regulators as required or permitted by law. You have the right to request a copy of your personal data. In some jurisdictions, you may have the right to request deletion, subject to legal holds and ongoing AML obligations.

wonplay retains your account data for the duration of your account and for a period thereafter as required by anti-money-laundering regulations and local law. If your account is closed due to a policy violation, suspected fraud, or regulatory direction, we may retain your data indefinitely for compliance and investigation purposes.

Contact for legal inquiries

If you have questions about wonplay's legal compliance, licensing, jurisdiction status, or the availability of our services in your region, you may contact us via our Help Center during standard business hours (Monday to Friday, 9 AM to 5 PM local time). Our compliance team responds to legal inquiries within five business days. For urgent matters — such as a cease-and-desist notice from a local authority or a legal demand — please mark your inquiry as urgent and include your jurisdiction, the relevant statute, and the specific legal issue.

wonplay does not provide legal representation or judgment on whether our services are lawful in your location. If you receive a legal notice related to your use of wonplay, you must consult a local attorney. You may request that we preserve your account data and transaction history for use in your legal defense, and we will comply with lawful preservation requests and orders from competent authorities.

Complaints and disputes should be filed through our Help Center first. If we cannot resolve your issue within 30 days, you may escalate your complaint to a local gaming regulator, ombudsman, or court as available in your jurisdiction. We commit to cooperating with legitimate regulatory inquiries and disputes brought before competent authorities in your region.